I’m not the type to complain, especially in these difficult times but this service is just shockingly bad. I bought a coffee maker on 10.05.20, the filter was missing. I raised it and I have sent 28 emails since asking for an update - still not resolved! They wouldn’t send the missing part as I suggested, so a courier collected the machine instead. Now they have my machine and my money in their pockets - All I have an email trail of some 55 or more email exchanges! Most of these are automated & meaningless. The odd person has sent a personal one which was polite and hopeful but still, nothing. They keep saying they await a response from the manufacturer & I should hear back within 3 days. 3 days! It’s been almost 3 months! It’s beyond a joke. I am not someone who enjoys complaining but I haven’t any option - Judging by the comments here they seem genuinely unable to mange in these times, I shan’t shop there again.