Absolutely shocking customer service. Placed an order on 29 July and was given a delivery date of 5 August. Goods did not turn up but I was unable to make an enquiry until 6 August to be told that I had to wait another 72 hours for a reply from their supplier. I have now been told that I won't hear anything until Wednesday 12 August, 6 days after my delivery date. I didn't place my order with their supplier I ordered with Robert Dyas - and I received no email to say that there was a delay with the delivery. Quick enough to take my money but what appalling customer service.