I wonder do RD really care? Ordered a garden bench from the eBay site. Didn’t’ get confirmation so rang RD office. After a search they found my order but still no email confirmation. Delivery turned up but only part order. Carrier knew nothing of other parts. Sent emails to RD. Received an email from carrier stating a date and window for other parts. Stayed in all day but no delivery - however carrier’s tracking showed that it had been delivered to me. Sent email to RD. Then a neighbour in another road contacted me to say that a delivery had been left outside his house when he was out. Bad news! It was damaged. More emails. Phone calls are a waste of time - you wait ages for a reply, use there call back service but RD do not call back. Finally received replacement part. After sales service is very poor. I’m surprised that they survive as a business. Wish I’d read the reviews before ordering.