I bought 5 items from SHIEN on 28 Dec 2020, and it took more than 2 weeks to arrive. I had to return 4 of the items as they were made of poor quality fabrics and materials! Their return policy is "FREE" but they deduct AUD$6.50 from your refund! They are selling me sub-standard products and expect me to pay for their shipping fee! This is ridiculous! I try contacting them via their website, but you won't find an email address or any phone numbers, their FAQs, Contact Us links just keep going round in circles and there's no way you can contact ANYONE AT ALL! I've cancelled my account with them and will never buy anything from them anymore. They're scammers. Their website should be banned!