Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,575 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,575 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful company. Shoddy goods, missing items, and their customer service is appalling. If you want my advice, avoid having any dealings with this company.”

Helpful Report

Posted 1 day ago

“Shein sent the wrong item and failed to rectify the issue. Online the item was not eligible for return. Customer services are terrible to deal with & would not even confirm if they had the correct item in stock & did nothing to facilitate return. They said they would provide a return label but didn't.”

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Posted 2 days ago

“Parcel was left outside block of flats and went missing so didn’t receive it SHEIN was no help at all no customer service just a messaging service”

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Posted 3 days ago

“Good quality with a resonable price!”

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Posted 3 days ago

“I started ordering a month ago . My 1st order took about a week A couple items were ok but just didn't fit right . The next order took about 10 days or so. A couple items (shorts) were absolutely awful they had snaps like a bra does and came clear up to my top in other words, they were awful.! The 2 piece Sweatpants and shirt were nice, but the pants were incredibly long and there's no way you can wear them without falling. The top was short and kept riding up. When I tried to return him, I found out that I had to keep the original bag and tag. So I will keep them, but I will never order from this company again.”

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Posted 6 days ago

“I've ordered plenty of times from them and everytime im just so happy and excited to open my package when its delivered 😀”

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Posted 1 week ago

“I would write a more detailed review but I've already spent nearly 6 weeks fighting for my refund and refuse to waste anymore time on this horror of a company. In short, make sure you keep your proof of return to show the returns ID and the parcel weight, and take images of the items you are sending back before you put them in the returns bag. Shein tried to tell me that I hadn't returned all of the items in the package and refused to give me my refund. It was only because I had the hard evidence and could prove that the weight of the package they sent to me was the same as the one I sent back that they had to refund me, otherwise they were trying to swindle me out of my £75 refund, on top of the £33 handling fee they added on and the £9 delivery charge. I will never purchase here again and advise you not to shop here either.”

Helpful Report

Posted 1 week ago

“It was the worst shopping experience ! I have ordered flare pants in the correct size and a couple of size larger, just in case they run small. Both sizes are practically the same length ...EXTREMELY SHORT! I haven't ordered in size Petite either. AND IN ADDITION THERE IS NO CUSTOMER SERVICE TO SOLVE AN ISSUE. There is no Live Chat, no phone number, e WASTED MY MONEY!”

Helpful Report

Posted 1 week ago

“Calitatea produselor nu sunt de o calitate buna, mai mult de atat preturile de pe site nu sunt cele reale, de fiecare data cand adaugi un produs in cos pretul creste, iar cand vrei sa il platesti, din nou creste pretul produsului, deci e un site care incearca sa prosteasca consumatorii cu preturile expuse, dar pretul final e altul. NU RECOMAND.”

Helpful Report

Posted 2 weeks ago

“TERRIBLE! They know what they are doing at SHEIN. They make it very complicated to return anything. I ordered several items - first time ordering from this company. I will not recommend. Need to return 4 items that do not fit and I think I will have to keep them because it is so complicated. They only use bots for customer service so there is no way to get anything resolved. I learned my lesson. DO NOT ORDER FROM SHIEN.”

Helpful Report

Posted 3 weeks ago

“I ordered 4 blouses that was a very low price.Im so happy with my blouses. I will order from this company again.”

Helpful Report

Posted 3 weeks ago

“I used to love SHEIN but the last order that I place they didn’t pack one of the things that I ordered. Ivv be reached out to customer service and they kept giving me a runaround. They told me that the package was delivered and they couldn’t give me a refund. I know that was a lie because I never got the package they also said that it was in a joint package and it was not.”

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Posted 4 weeks ago

“Order items and they delivered my package to the wrong address. They been ignoring me for 3 days. Did a dispute with my bank. Poor customer service, no phone number to reach out too.”

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Posted 1 month ago

“Very nice clothes and stuff. The company isn't well structured. They lack in too many situations and abuse of their power stealing coins and changing their policy without letting clients know this in advantage. And it's not even sure people accept new conditions they pretend to impone. Maybe it's the case someone very strict starts to control this people.”

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Posted 1 month ago

“The customer agent is the worst ever. She is tweaking policies. So caught up with her lies. She is also not familiar with refund policies.”

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Posted 1 month ago

“Terrible experience with SHEIN – Wrong order, no help!”

Shein 1 star review on 18th February 2025

Helpful Report

Posted 1 month ago

“They are only there to collect your money and provide really terrible customer service; it takes them a long time to answer when you want a refund.”

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Posted 2 months ago

“I ordered item, and problem with verification and identifying me. Proof it's me, but claim I never sent them proof, I call BS. I feel I dodged a bullet with this company, seems they have an awful delivery records, putting wrong addresses on packages so don't end up with original customer. SHAME ON THEM!!! I don't recommend them.”

Helpful Report

Posted 2 months ago

“They do not have any way to reach them!!! I was charged for an order I did NOT place and was never send an order number so there was not way to return $300 worth of clothes I DON'T WANT!!! I've emailed them and opened disputes with PayPal AND sent 20 emails to Shein. They only send a generic response stating "they're sorry I had a bad experience with them." This is so crazy.”

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Posted 2 months ago

“Terrible customer service leading to complete lack of confidence in their business practices. I bought several dresses for an upcoming wedding. The dresses did not fit. Some had very low quality. Trying them on left me with a rash on my arms for a week. But whatever… I could return them, right? I followed all return policy requirements: the dresses were not worn, not washed, not damaged and the tags were still intact and on each. I received an email to say that 1 of the dresses was being returned to me (with a $20 shipping charge) as it did not meet the return requirements. I contacted customer service to ask what the issue was. They replied with the policy. I’m contacted again to ask what specifically was the issue. They replied again to say the couldn’t say and sent the return policy. I contacted a third time, and received the same message. So you will refuse a refund, but can’t justify why? I’ve gotten the item back, and for the life of me, cannot understand why the return was refused. And “SIENNA” from customer service can’t even explain why. Their policy is completely arbitrary and customers are at their whim!! Absolutely ridiculous. Atrocious customer service. And from an online clothing company… one should be able to expect that they can try something on and return if needed! But not at SHEIN. NOT WORTH THE RISK - AVOID AVOID AVOID!!!”

Helpful Report

Posted 2 months ago

Shein is rated 1.9 based on 1,575 reviews