So I used to really like shein especially for nail supplies and nail art. However the past 4 or 5 orders have been a nightmare. I order items that are in stock and pay for them only to be told later that they are out of stock. A couple times I was not even informed and a different item was just sent instead. This last time they didnt inform me or anything n the rest of the package was just stuck in pending status. I noticed it said one of the items was out of stock. So I waited for a few days to see if they'd restock it n send my package. The item came back in stock and I noticed it was quickly selling out again so I contacted them to make sure they had picked me one of the new stock. By the time they replied they said it was out of stock and had no explanation as to why it wasnt sent out when it was restocked. They offered a refund or replacement but after a week of waiting I wanted the item. So I decided to go ahead and opt for a replacement item, but I was given a refund instead!! Great job reading the email Customer Service!! The rest of my order still hasn't been shipped, still pending. Another order that was sent after it made it here to Denver yesterday but for some reason was then sent to Oklahoma? I live 5 minutes from denver so why would it be sent away again when it was here?! That was my last purchase. They take your money with the promise of delivering a product but then dont. They keep your money in their account collecting interest as long as they can until they have to give it back. I've had damaged orders, late orders, etc. They used to be much better but lately they dont seem to care much and since they're in China, you only get responses at 1 or 2 AM when you're sleeping then you have to wait 24 hours for a response. I easily spent a couple thousand with this site and this is not how you treat customers. Especially customers that spend so much with you.