Shein assure return policy but the process of return is very painful. The collection service always never keep the promised scheduled time and NO Show. Let the customer waiting from 10am to 10pm (their standard collection schedule). I am experiencing more than 75% of such incidents and feedback to customer service not able to resolve the issue. They took 24 hrs (nothing earlier than this duration) come back and said sorry and said they feedback to logistic...but NO show again the next collection. Feedback and they said sorry again + logistics is having manpower issue...and then now logistics send you text asking you to standby not one day but 4 days from 10am to 10pm....what a joke 😀