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Anonymous
This was my first order. It took longer than stated for my order to arrive, but nothing to bad. The clothes are ok for the prices. They aren’t the greatest quality but will look nice for at least 6mths to a year for the most part. Perfect for a special event, birthday, holiday, special occasion or something to find affordable cute outfits. My main issue came with the items I returned because I didn’t like it on or couldn’t fit it. My sent back package has been delivered to them for days according to usps tracking, however their website says they are still waiting for the items. They have not started my return or refund or anything in multiple days because the status still says awaiting items. Each time I contact customer service in chat (which is a nightmare it took 3 days to find out how or get a response because they don’t answer emails) all they did was say it’s received and kept showing me usps tracking screenshots saying it’s been delivered. I’m like, yea but why doesn’t my account on your website show it’s been delivered. The processing hasn’t moved forward to any of the steps because it’s been days now and you still show you don’t have the items…? They literally just repeat the same thing without acknowledging what you’re saying or what the problem is. There is no resolution. It’s been 2 weeks and it’s basically like the items I mailed back are lost within their company and no one cares. I feel robbed, I should have researched their location before I worked with this company. I’ve had numerous horrible experiences with companies based in China. It’s like they literally dare you to sue them knowing that it’s easier to take the lost than fight for your money back. It’s beyond unethical. The practices of this company are violently frustrating to say the least. I personally don’t think it’s worth it to purchase from this company unless you are ok with potentially taking a loss on the amount that you spend.
2 years ago
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Shein has a 1.9 average rating from 1,518 reviews

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