I made an order which came to just under £300. It arrived in 2 separate packages about a week apart which was not a problem. After going to leave a review after the 1st package arrived, I noticed that I hadn't received all of the items on that list. I did not notice this earlier when I was trying the clothes on, as I just presumed it would be included in the 2nd package which was due to arrive. After a very painful and long winded process of trying to get through to shein, I managed to get hold of a human, where I queried my missing top. After much going backwards and forwards with them saying they will investigate etc, I was finally sent this........ "Thank you so much for contacting us We sincerely apologize for the trouble that we brought you. I have now reported this to our warehouse department and rest assured that we will strengthen our product inspection. After several determinations, it shows that all of your items are complete. Please be informed that every transaction we made here at Shein is Video recorded for documentation purposes. But please don’t worry we can still process your request for now, but in the future, we suggest you to double-check the package. With this missing item sw2301131767179408" I asked to be given this so called video evidence as I would like to see how they came to the conclusion that my whole order was packed and sent to me. Still waiting to hear and I very much doubt that I will as I am 100% certain I did not receive the missing top! I dont understand why they say to check the package in future. They don't believe you anyway and clearly their "video footage " is very unreliable.....that's if it actually exists! As far as processing my request goes, they havnt confirmed as to wether I will be getting a replacement or a refund. Totally useless, I have always been a loyal customer, but I won't be shopping from them anymore. Customer service is beyond ridiculous