Received emails that my items were shipped from 2 different Shein locations, The tracking information was vague and did not show what carrier was making delivery from international warehouse. So I asked for that info and mentioned that supplying the carrier will assure delivery to me and said that Sheins online site was not user friendly. Next I received replies in a foreign language which I believe was Chinese and the email address I supplied to contact me was sending the replies from Shein to the SPAM folder. Then the customer service stop replying in English and no longer assisted me with my purchase of 2 pairs of shoes. 1 shipment showed UPS as the carrier and tracking number was supplied and the international shipment did not and Shein customer service was replying in Chinese not English. Very negative experience and called my Credit Card company to dispute the charges and refund my purchases. Placed the order on Nov 5 2023 and began asking for carrier info on Nov 6 2023, On Nov 7 2023 disputed the transaction and I messaged Shein that my Credit card company will be contacting them a my credit card company issued me a full refund. Will never do business with Shein and suggest others to buy online from sources other than Shein