I paid $378 for a parcel to arrive and it never did, when I contacted them via their weird ticketing system they simply dismissed me after a two weeks wait. I have contacted my bank and fair trading. They said it is the seller’s responsibility and obligation to ensure the parcel is delivered to the seller. I will fight this as $378 wasn’t a donation I made to shein, it was in exchange for the cloths I bought. They are very strange said it’s been delivered in a safe place and when u asked them show me where is the safe place and if anyone who signed for it show me the signature but they turned a deaf ear to me. They dragged on by saying we are waiting for response from “another department” when I asked which is that another department they never answered me. It’s dodgy and appalling, NEVER BUY FROM THEM