SHEIN and its employees do not have any kind of respect towards their customers. They don’t have any problem by taking your money but if their service is deficient and you are required to contact customer service, that’s when all hell breaks loose. If you must contact cs, you will encounter with employees that don’t understand you, employees that are careless on regards of your necessities and overall people more interested in making you feel inappropriate instead of helping you out. They offer benefits for achieving a vip status for spending your money in this website, but when you need to use those benefits they will give you the run around. My problem is with a large order I had placed. Because they keep items all around the world in different warehouses, don’t feel shy to think that they mind splitting your order. And they don’t care if by doing this they exposed you to spent more money in your purchase. They’d split my order and one single item was sent in a different package than the rest. This package had to be delivered to DORAL, Florida and during the pass weekend it was very close to that area. It was in Miami. On Monday everything changed because the package had been sent to Fresno, California. When I contacted their customer service reps no one seemed to understand my predicament. And here I am, a week later, paying additional taxes for waiting for that package to be send to my country. They are completely careless of your situation! And as for today, the package has not been delivered. I used to purchase items from this website at least once a week and my situation fell on deaf ears. If you request a supervisor they tell you right away that there ain’t any available at the moment but if you use “uncivilized” language soon enough you will get someone telling you how awful of a person you are. Don’t waste your money or your time in this website!