They sent me my package 5days early with no warning that it was on it's way. So I wasn't looking out for it. And ultimately someone STOLE my package that was left outside my front door. They have NO number for customer service only live chat. Once I got on live chat and explained to them my package shows delivered but I did NOT received it they told my there is NOTHING they can do because it shows it was delivered. So no refund or not even at least send me back the items. So now I'm out over $150 dollars worth of Christmas gifts that were for my KIDS. I will NEVER order from them again. What a horrible first time buyer experience I've had with Shein. Be careful with this company. They clearly do NOT care about customer satisfaction. Horrible service.