If I could put 0 stars I would. Horrible customer service that does not value their customers . They sent me a damaged item and when I reached out to customer service they told me I needed to return it to them so they can make verifications and then they’ll be able to refund me. Mind you the item is a 1$ cheap flower. I have never had any issues returning things that didn’t fit me or I just didn’t like but cmon all that for a 1$ item (that they sent to me damaged which is their fault!!!) thats cheap. It isn’t even about the money it is about the principle you send a damaged item you fix the issue. Especially now that Canada Post is on strike they dont even take any packages and im not going to wait I dont know how long for a 1$ refund which I told them and they didn’t seem to care they said the only way that I can get refund is if I send the item back. Even if I do send it back to them, then what? They’ll probably throw it away so why make things more complicated.I would 100% understand if it was a pricey item and once again I never had any problems returning the items back if they didn’t fit but this is ridiculous. I have ordered with them for years and the way they treat customers is disgusting and unacceptable. They don’t even care about making their customers happy or finding a good solution. The customer service agent kept giving me answers that weren’t even about my request and it felt like I was talking to a robot without any compassion. Anyways it is the last time I order from a cheap and disgusting company that doesn’t value and treat their customers right.
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