Terrible customer service leading to complete lack of confidence in their business practices. I bought several dresses for an upcoming wedding. The dresses did not fit. Some had very low quality. Trying them on left me with a rash on my arms for a week. But whatever… I could return them, right? I followed all return policy requirements: the dresses were not worn, not washed, not damaged and the tags were still intact and on each. I received an email to say that 1 of the dresses was being returned to me (with a $20 shipping charge) as it did not meet the return requirements. I contacted customer service to ask what the issue was. They replied with the policy. I’m contacted again to ask what specifically was the issue. They replied again to say the couldn’t say and sent the return policy. I contacted a third time, and received the same message. So you will refuse a refund, but can’t justify why? I’ve gotten the item back, and for the life of me, cannot understand why the return was refused. And “SIENNA” from customer service can’t even explain why. Their policy is completely arbitrary and customers are at their whim!! Absolutely ridiculous. Atrocious customer service. And from an online clothing company… one should be able to expect that they can try something on and return if needed! But not at SHEIN. NOT WORTH THE RISK - AVOID AVOID AVOID!!!