I rarely leave negative reviews, but my experience with SHEIN's customer service has been extremely frustrating. After spending a significant amount of money on multiple purchases, I expected at least a basic level of support—especially when issues arose with the products. Unfortunately, not only was the customer service unhelpful, but they also failed to provide any real resolution or even acknowledgment of the problems with my order. What’s worse, despite my loyalty and the large amount I’ve spent, I haven’t received any form of discount, reward, or even a gesture of appreciation. It feels like once the purchase is complete, the company completely disconnects from the customer. No follow-up, no help, and definitely no consideration. I hope SHEIN takes customer loyalty and satisfaction more seriously in the future. Until then, I’ll be reconsidering where I shop.