I will give them 2 stars because I was helped by a person by the name of Nico when my order delivery went wrong. I ordered from SHEIN after seeing JordynWoods promote their clothing (a celebrity endorsing a company should have been enough of a red flag lol but to SHEIN’s credit I did find a couple of things I thought were cute and wearable for the winter season) online so I proceeded to order a few shirts and dresses for a total of $68. Everything was going well as far as shipment and delivery tracking until I received an email notification that indicated my package was delivered to another address with the wrong zip code....I immediately contacted customer support and was connected to Nico who helped me through the refund process. I was eventually refunded after 4 days. I will not be ordering from SHEIN again, but like I said I gave them 2 stars for handling the refund process really well as I’ve seen other customers complain that SHEIN has never refunded them or helped them. I got very lucky in my case.