I've ordered several times from Shein. When I first ordered a few years ago their items were horrible, but I decided to give them another chance a few months ago. The products have greatly increased in quality over the years so be careful about listening to older reviews. As with all online shopping, pay attention to the reviews. They encourage you take pictures of the items once you receive them and I won't buy anything that doesn't have at least one pictured review. Their customer service has always been really good with me so idk what all these other reviews are about. If something doesn't fit they have told me to donate the item or ship it back and they give me store credit or ship the product in the size that I need. Very polite customer service and I usually get the package within a week or two.