Bought my items on April 16th, 2020. It's now May 19th and my USPS tracking STILL says pre-shipment even though Shein says that it has been in transit since May 13th. It says that the shipping label was made on April 29th. I've tried contacting through online chat and just keep being told that shipping won't update until my package has reached the US, even after telling them that it's been over a month since I've placed my order and the label for it to be shipped was made 20 days ago. I feel sure my package should have made it to the US by now...$75 down the drain, and so far I'm still not able to get a refund. VERY unhappy with Shein.