My 82 year old father purchased some shoes online, they were faulty, I contacted customer services to request a return in which they are refusing to do, my dad ordered online as he is disabled and cannot walk to shops. Also end of life. The only way to return them was to take into a shop, which he cannot do, unless somebody takes them back, this is upsetting him as it’s taking away the little dignity he has, not being able to do this himself, he bought them online, so should be able to return them online. Shame on you shoezone treating an elderly man in this way, I am so upset that you treat a person like this with no disregard to how your making him feel . You should be ashamed