I went into the Llandudno shop today - the woman working there is absolutely horrible. There was no sign to say dogs aren’t allowed (if there is I didn’t see it) and so I walked in with my dogs. The man said no dogs allowed, which is fine. My kids had ice lolly’s and we needed shoes for my 3 year old so I asked them to wait outside while I got some shoes for her to try. I was genuinely trying to be considerate, I wanted to buy from your shop without her coming in with the lolly and dripping it. I got 2 sizes of the same shoe, my daughter tried them on near the front door and one pair fit perfect. She didn’t want to take them off so I took the smaller pair to the till and said “can I pay for these, my daughter is wearing the ones we are keeping though”. The man from before was there and a woman with blonde hair in her 50s. She was clearly angry that I had let my daughter keep the shoes I wanted to buy on and said no, I would have to bring the exact ones I want to the till. I said “ok, but she has an ice lolly, is that ok?” And she snapped that it wasn’t ok and I would have to get someone to hold the Lolly. I can’t tell you how aggressive and nasty she was with me during this exchange, I was really surprised because it was so over the top for the situation. She was talking to me like I was an idiot and she was raising her voice angrily. I said to her she needed to calm down, she then burst out laughing and denied being aggressive. She said she has to shout loudly because she’s deaf? (Is this even true?) Even though she hadn’t been shouting prior to this when she was talking to her colleague. Anyway, I left without buying the shoes because she was so hostile. As I left she sarcastically said “have a nice day”. I said she had in fact ruined my day, she snickered with her colleague. My husband later returned to get the shoes and she told him she was only trying to check that I had chosen the right size shoe to fit my child? This is nonsense, no shoe shop has ever tried to verify I was buying the right size for my own child. Her insinuation during the initial exchange was that I was doing something suspicious like stealing. I had no issue with what she needed me to do, it was her manner that was shocking. I just wanted to double check about the lolly and she bit my head off. Anyway I have now looked at previous reviews for this shop and it looks like she has form for this. When will you do something about this horrible member of staff? It’s such a shame, because your shoes are lovely and affordable which is why my husband came back. You have lovely products, but awful staff.