Purchased a pair of men’s fur lined boots from your Kidderminster store . They seemed quite comfortable when I tried them on , it was only when I went for a walk in them that they absolutely destroyed the heels of my feet in fact I had to take them off on the way back and walk precariously back to my car .decided to take them back to the shop only to be met by a rude arrogant woman who refused to allow me to try on a bigger size and said I could only exchange them for the same size. Do you train your staff to be rude to your customers as I have read to many reviews complaining about your rude staff . Never buy from shoezone again . Not surprised your closing .