My ceramic mug was not delivered. Tracking said it was "in route" for over a month. I called today and they said they would send a new one. Then they said, oh were so sorry but the mug you ordered is now on back order. They said they could refund my money. This was a customized mug that was a Christmas gift. It is now February 7th and when I asked where my mug was that "was in shipment" she said "Oh I guess it was shipped back to Shutterfly and it is damaged." None of this makes sense. First it was lost, then it was shipped back, then it was damaged and now I can't order a new one bc it is back-ordered. Thanks Shutterfly. Not even a credit or option to get a different mug delivered with the same photo and sentiment. Dissappointed.