I purchased two ski jackets from Siroko in different sizes and tried to return the smaller size that didn’t fit. 4 attempts were made to contact someone to make a return. Siroko never replied to any of my emails sent through their website or via their email found in the terms of service. From the comments posted on this website, it looks like I will never be able to return the second jacket or get a proper reply from the company. I will never buy from this company again and do not recommend them at all. About the jacket: The pullover ski jacket from Siroko is difficult to get off. It is really comical to see me try. My friend has to help me. Similar pullover jacket designs have added a zipper in the side and neck to help cool off without taking the jacket off and to help when you need to take the jacket off. Siroko ski jacket would be benefit from adding these design elements. Siroko in general would benefit in hiring communications person to properly deal with all the complaints issues on this website. Until then, do not buy from them.