SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.57

3.6 Rating 449 Reviews

64 %

of reviewers recommend SIROKO

3.6

Based on 449 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Très professionnel et trouve des solutions adaptées aux problèmes de livraison et qui ne sont même pas de leur faute Je recommande et bien sur très bons produits”

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Posted 1 day ago

“Mooie jas en handschoenen en goede prijs-kwaliteit, zeer fijne klantenservice. Omruilen jas voor een andere maat ging erg snel. Snelle reactie op een vraag. Aanrader!”

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Posted 5 days ago

“J'ai adoré le service et le produit Je le recommande à tous”

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Posted 1 week ago

“No response regarding return on part of my order.”

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Posted 1 week ago

“Ich habe eine beschädigte Brille erhalten, diese reklamiert und umgehend ein unbeschädigtes Ersatzprodukt geliefert bekommen. Unkompliziert und freundlich.”

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Posted 1 week ago

“I'm very enjoyed with the pants and the jackets to practice snowboard! Siroko is very serious!”

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Posted 1 week ago

“Ik heb recent een snowboardjas gekocht bij Siroko en was aanvankelijk tevreden over het design en de pasvorm. Echter, na slechts twee halve dagen op de piste begonnen de naden bij de duimopeningen al los te laten. Dit zou toch niet mogen bij een jas die ontworpen is voor intensief gebruik in de sneeuw. Toen ik contact opnam met de klantenservice, kreeg ik te horen dat het om “normale slijtage” ging, ondanks het feit dat ik de jas slechts één keer heb gedragen en nog nooit heb gewassen. Ze boden me een korting van €15 op een volgende aankoop, maar dat vind ik onvoldoende voor een product dat na amper één gebruik al kapot gaat. Ik had veel meer verwacht van Siroko, zowel qua kwaliteit als service. Jammer, want het design is top, maar als de duurzaamheid en after-sales ondersteuning tegenvallen, zou ik deze aankoop niet aanraden.”

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Posted 1 week ago

“Dejais las chquetas justo en 59.95 y que casualidad que te estes gastando 60 pavos en una chaqueta o mas, y el envío no sea gratis porque necesitas 60 de mínimo para que te lo envíen. Perdieron un cliente por 3.95.”

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Posted 2 weeks ago

“Sitzt gut, strechtig. obwohl das Material nicht sehr dick gesteppt ist, hält sie sehr gut warm und ist atmungsaktiv. Fällt relativ groß aus”

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Posted 2 weeks ago

“j'ai acheté ce manteau le w4 russet il y a deux semaines environ il est de très bonne qualité ,je voulais un médium mais j'ai commander un petit à ma grande surprise il me fait très bien je crois qu'ils font plus grand”

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Posted 2 weeks ago

“- Fast delivery even abroad, I have already made several orders and everything was fine - Every order came as expected, no unwanted surprises or items missing - Great discount events - Fast reaction to customer demands and kind people willing to help when you're in trouble with your order - I will definitely order there again :-)”

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Posted 3 weeks ago

“Después de tener un problema con una chaqueta Argus la respuesta del equipo de Atención al cliente fue increíble y ya tengo otra prenda nueva, magnífica empresa española.Compraré de nuevo,sin duda.”

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Posted 3 weeks ago

“Best quality and a wonderful service! I Love the Design of sirokos Bikeware. They fit good and the bibshorts came with me on an 200km Race. I didn't win, but I Had fun. Thanks to my good fitting stuff. Now I Had an issue with the German Transport organization DPD, who sent my Order back for No reason. Costumer Services of siroko did a great Job and I will finally get my Order by end of this week.”

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Posted 3 weeks ago

“All went well. Happy to wear my new long sleeve wool cycling T-shirt.”

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Posted 3 weeks ago

“Do not order from this brand. If you have ANY issue they will NOT sort it out, they will NOT help you. Their support process is inexistent. Terrible service and they steal from you. Lost a LOT of money when changing sizes/returning the product I bought from them. Terribly misleading, the quality of the product is also not worth it - definitely spend the extra bucks on a GOOD, reliable and honest brand!”

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Posted 4 weeks ago

Hello Maria, Thank you for taking the time to leave your comment. We are sorry to hear that you have had difficulties with your order and with our customer service. This is not the experience we want to provide. Your feedback is valuable and will help us improve our process. Please do not hesitate to contact us directly so that we can try to resolve your situation as best we can. Best regards, The SIROKO team

Posted 4 weeks ago

“Jamais rembourse mon retour. J'ai achete 2 vestes para erreur et de plus, elles étaient trop grandes. J'ai procede au retour des 2 vestes et pris le temps d'acheter un autre plus petite. Ils m'ont rembourse 1 seule veste. C'est ma parole contre la leur car leur système ne justifie aucunement comment le paquet est arrivée, a éte ouvert, ou meme son poids à l'arrivée. Ils ne sont pas professionnels, ils veulent jouer comme les grands mais ont des process de maternelle. Siroko n'est pas un bon plan si il y a un risque de vouloir retourner le produit.”

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Posted 4 weeks ago

Bonjour Veroniaue Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience. Nous sommes désolés d'apprendre que vous avez rencontré des difficultés lors du retour et du remboursement de vos vestes. Ce n'est pas la qualité de service que nous souhaitons offrir. Nous constatons que votre commande a été passée par l'intermédiaire de Decathlon et que le contact s'est donc fait par leur intermédiaire. Nous comprenons votre frustration et prenons vos commentaires très au sérieux. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, L'équipe SIROKO

Posted 4 weeks ago

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Posted 4 weeks ago

“Failed to deliver my item and can't ever get hold of anyone to talk about it despite multiple attempts. They don't even offer a reason for why the item hasn't arrived in over a month and the order status on the website just says "delivery exception". Happy to take my money though and return it!”

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Posted 4 weeks ago

Hello James, Thank you for sharing your experience with us. We sincerely apologize for the issues you've faced with your order and the difficulty in reaching our support team. This is not the level of service we strive to provide. We appreciate your feedback and understand your frustration. Please reach out to us directly so we can assist you further and work towards a resolution for your situation. Best regards, The SIROKO team

Posted 4 weeks ago

“Purchased a product under the reasonable assumption that when purchasing “express shipping”, with an expected delivery of December 5 or 6, that it would indeed arrive over the period of December 5-6 and not 6 days later. Customer service throughout this process has been terrible, with no consideration to timeframes or consumer law. Was unable to give the product as a gift as the flight had already left, which was the purpose of the express postage in the first place. Paying additional costs to now refund the product seems borderline fraudulent. Regardless will not be using again.”

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Posted 4 weeks ago

Hello Bronson, Thank you for sharing your feedback with us. We sincerely apologize for the delay in delivery and the inconvenience it caused you, especially regarding your gift plans. We genuinely appreciate your comments as they help us identify areas for improvement. Please feel free to reach out to us directly so we can assist you further and address your concerns. Best regards, The SIROKO team

Posted 4 weeks ago

“No merece la pena por el precio que tiene, en temperaturas frías, se queda muy muy corta, es decir abriga poco”

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Posted 4 weeks ago

Hola Emilio, Gracias por compartir tu opinión. Lamentamos que la prenda no haya cumplido tus expectativas en cuanto a abrigo en temperaturas frías. Tu retroalimentación es importante para nosotros y nos ayuda a entender cómo mejorar nuestros productos. Te invitamos a que nos contactes directamente para poder ayudarte y abordar tus preocupaciones. Saludos cordiales, El equipo de SIROKO

Posted 3 weeks ago

SIROKO is rated 3.6 based on 449 reviews