The customer service is AWFUL!!! They had send me the wrong item, and wouldn't reimburse me my money or send me the correct product that was ordered. They essentially made me go through the exact same return process (return the product and get a credit to SIROKO) as people who got what they ordered but still wanted to return the item.. I didn't get what I ordered. Most companies will fix their mistake. When I voiced my concern to them they said they need it to go through the same process for all returns. I had added item to get free shipping, and I asked if I could get free shipping for the item that no longer would qualify, they said no! CRAZY!! DO NOT BUY HERE!!!