I have a membership, since Christmas I I was looking for a size 3 for one of my grandchildren. I had gotten all 4 of them, would have been 5 including their mom and dad just because my husband and I loved loved them. Anyway I finally found them at Skechers outlet at Greenville on Wedsday March 9. They had only 1 pair, I had also had found them from my Skechers email but it was same shoe wrong color. BUT if I had used my email account it would have taken off 20% and the price was 32.99. Also it said this price could be used in store. Well went in store, found the shoe in right size and color (and of course they only had 1 size 3). I took it up to the counter to purchase it and she said I did not have that membership with them, I pulled up my email account showed her the account, she said it wasn't showing up on her iPad!! So I guess I paid for what?!?! Same shoes cost me 56.00. And all she or her answer was I can "Refund Your Money" like that helps when a six year old is the only one that didn't get Christmas gift!! And. I. Had. The. 200pts.. on my phone. So what is the deal, or was it a scam at Christmas time to get more money from me? We hav 11 pairs of sketches. That is out of 9 people. Love the shoes, hated the service!!