“Bought GOrun Trail Altitude 2.0 - Cardona Ridge purple colour. Supposed to be water repellent and anti slip. Please do not buy if you are looking for anti slip function as these shoes will slip on wet surfaces . Almost fell a few times wearing it . What’s the use of water repellant if the shoes can’t be worn at all on raining days. Please stop producing these kinds of harmful shoes. One thing good is they are comfy but for what ? Maybe the person who designed should try on these shoes first . Utterly disappointed. Now became white elephants . Just worn a few times 😅”
“I love Sketchers. I just left the Commack store and I need to leave a review for Mike. He was so helpful in finding me the shoes that I wanted. He even had to order them for me from another store. He showed patience in helping me. He never lost his smile. Thank you Mike for all your help.
Marie”
“I purchased a pair of purple Sketchers on line they were to large, I took them to the,Sketchers store on the Hill to exchange for size they didn't have the same so I was given a refund receipt. Thanks to the Amazing help of Johnathan. ,5 plus stars.”
“I've had a pair of sketchers for 15+ years? Ugly black things but still very very comfortable. I keep washing gently, I wear them dog walking, grocery shopping, anywhere I have to walk alot. Never on vacation, too ugly. That said newer sketchers, are of poor quality, and not comfortable for long comfy wear, you can feel it right away when you put them on. Happy with my oldies, hope they last more years. SHAME ON YOU SKECHERS, WHAT HAPPENED??”
“Would love to give a higher rating... But I don't love how every detail of the shoe is written on the outside of them. How about the product description...stays on the box?”
“The worst quality shoes i have ever worn.
After less than month of use they have holes in heel area and cracks near fingers. Refused to give my money back. I used them for 4 km walks every few days.”
“Worst shoes ever, bought the go walk arch fit and after one day caused injury to my right heel and I can’t wear them, expensive and they refused to refund or exchange
Poor customer service, will never buy these again and will let everyone know about my poor experience with this company”
“I loved Skechers-slip ins. They are the most comfortable shoes to wear. But I will never buy an other pair. The quality is terrible. They wear out within 3 months. They are a ripoff. I’m back to New Balance.”
“Bought 4 pairs at Santa Ana warehouse, had “original “ receipt from purchase. My assistant exchanged his for a different pair. A new receipt was printed. When I tried to exchange my pair with original receipt on April 6th we were not allowed. Because we didn’t have the second receipt (which is not original) we could not get full credit for what we exchanged. The extra cost was about $50! I will not do business with them in the future when they don’t honor their terms. Also, I am sorry that I did not look at the reviews first because it seems my issues are consistent with those written.”
“Bought 4 pairs at Santa Ana warehouse, had “original “ receipt from purchase. My assistant exchanged his for a different pair. A new receipt was printed. When I tried to exchange my pair with original receipt on April 6th we were not allowed. Because we didn’t have the second receipt (which is not original) we could not get full credit for what we exchanged. The extra cost was about $50! I will not do business with them in the future when they don’t honor their terms. Also, I am sorry that I did not look at the reviews first because it seems my issues are consistent with those written.”
“Visited Skechers store at belgaum Tamma arcade...Stella was very good at her job,polite,convincing,explained everything patiently n helped us select a good comfortable shoes.
Very happy with her service.”
“Hello my name is Angie and I’m 64 years old. I have never shopped at sketchers but I was in the shopping center in, Oceanside Ca and had a half hour to kill so I thought let me check this sketchers store out.
Not only was I greeted as soon as I walked in the door but the service was beyond the call of duty! I had the pleasure of getting help from Danny, Luke and Sophia, amazing employees! You are fortunate to have employees such these 3 Individuals!
I have my own business and was very impressed! They were very helpful in suggesting merchandise that I would have never thought of wearing, so glad I bought the items, great quality. I bought 2 pairs of sketchers and 6 other items. I will be visiting the store this weekend with my husband, I would like him to try out some of the tennis shoes.
Thank you Luke, Sophia and Danny!
Keep up your amazing work ethics!”
“I had a terrible experience with Skechers. The shoes I bought started falling apart within weeks, even though I wore them lightly. The quality is nowhere near what they advertise. On top of that, customer service was completely unhelpful when I reached out for a replacement. Definitely not worth the price—better to spend your money elsewhere!”
“I had my Skechers D'Lites for 6 weeks.
I walked in them for half an hour everyday and I wore them other times too.
At 6 weeks the inside heels of both shoes had ripped.
They are almost to the point of leaving blisters.
I also had to break them in because they hurt the first few times I wore them.”
“Subject: Extremely Disappointing Experience at Store #01391
Dear [Store Manager/Customer Service Team],
I am writing to express my extreme disappointment regarding the dreadful service I received at your store. On March 31 at 17:01:19, I visited store #01391 (Register 01, Transaction 062214) to purchase a D'Lites Play On Black.
When I requested a fresh piece instead of one from the display, the staff member outright refused. Her attitude was rude and impolite, and she demonstrated a complete lack of customer service skills. Despite my clear explanation that I have an allergy, she still refused to provide me with a fresh piece from the back. This level of service is completely unacceptable.
I urge you to address this issue immediately and ensure that your staff is properly trained in both customer service and handling allergy-related requests. No customer should have to face such dismissive and unprofessional treatment.
I expect a prompt response and an explanation of how you intend to rectify this matter.
Sincerely,
Shereen”
“I had a quality issue with my shoes a metalic piece come lose in the back hurting my foot an obvious quality defect that I did not contribute. The shoes were not new normal wear and I went back after more than a year to the store where I purchased Oakville Burloak plaza - I found two young ladies one was the actually store manager willing to help me she spend 30 minutes on the phone explaining my issue getting approvals etc at the end I was able to pick a new pair which make me really happy to see that Sketchers employs great ppl that actually care and also they are recognizing issues and manage correct issues with products. Great day thank your for employing great talent it is rare to see such dedication and passion for customer service. They absolutely made my day ! Way to go Skechers!”
