“My Skechers hiking boot is defective. It has fallen apart, from it sole on the inner side. I went to the Rowland Heights location. The cashier called a manager (Maria). She said no you need a receipt. I informed her I used my membership and my credit card. She replied go into your account and find the receipt. So I did and she said it's been move than 90 days. So I can't help you. I asked to speak to the store manager (Jennifer) and explained that is the policy. I replied you can't be serious these boots didn't last six months. (I do use these boots four days a week for two hours walking a trail.)That's eighty dollars wasted. I won't be shopping for any more Skechers.”
“Not sure if we are happy or disappointed, we bought a pair of mule tennis shoe my wife wears around the house and is falling apart. They were a Christmas gift, how ever the Store in Westfield Mall in Canoga Park California sort of made my wife feel like a liar, did not want a refund, just an exchange they were a not even a month old and because I couldn’t find the receipt, we were out of luck
today, being handicapped we thought we could of been treated better,they did not seem concerned no receipt no dice. So we are writing this in hope that they will exchange them warranting another review. It’s hard to keep track of Christmas Shopping receipts and buying four pairs,we are not cheap customers”
“Thank you for Slip-ins! I am 85 and my wife is 80. The Slip-ins are the best shoes for us. I got mine first and was so pleased I took my Special Lady to the store and got her a pair. While we were there I got me another pair. Keep up the good work, we will keep getting them for as long as God keeps us here.”
“Heidi, the assistant manager at the Queen Creek, AZ Skechers is one amazing employee and they are lucky to have her working for their company. She is friendly and helpful. She quickly got a ladder and climbed to the top to get a pair of shoes in my size. Then when I asked about other colors in the same shoe she got on a computer by the checkout and found one of the colors that I wanted. I ordered and paid for them at the store, to be shipped to my house. A third color she located for me at another store and made sure they were in my size. I asked her about the “buy one get one half off” price and she told me to take my receipt for the pair I’d purchased at Queen Creek to the second store to get the discount on the second pair. She is intelligent and extremely efficient. She is tops in customer service! I’ll definitely go back to that store again!”
“Very bad. We were the only customers on the shop on Sunday 12th at app 3pm.
No acknowledgement from the 2 staff who were at the deck. After closing the shoes we waited for the sales assistant. No luck.
We walked to the counter and asked for the size to try. Service was provided but we were not welcome.
Poor training and lack of respect.”
“Both pair of new shoes soles are pulling apart. Come on folks both pairs! Looks like you used Elmer’s glue. I think maybe you guys are slipping. Friends have mentioned the same thing about their experience with your shoes. Good money down the toilet!!!”
“Their "wide" shoes are not wide anymore. Used to buy their wide fit shoes all the time. They obviously changed the design. The new ones aren't even close to the size of the old ones.”
“WORST SERVICE EVER As a fairly new store in Norman,sure would have thought the "Skechers"name would have been better, I will NEVER step foot in thar store again”
“I am 79 yrs old and really like the convenience of the slip on. But the two pair I have bought have the bubble sole. I have been tripping several times once in a hospital with my daughter then the pair I wear in my house I have tripped several times at the toe. Tonight I had a bad trip again fell against my glass table. Will not wear them again. I would like to know if other people have had this problem. My children have seen this happen to me several times and told me to get rid of them. After tonight fall I will”
“Your system is rejecting the photo I’m wanting to provide that speaks for itself. I bought the slip on shoes in pink and white and the heels wore through to painful metal within a week. I’m careful with things and my shoes last years; I’m disappointed.”
“The service at the Jeju branch is extremely poor, lacking even basic politeness. As a Korean, shouldn’t you at least show gratitude to a foreign customer? I will never use this service again. This is the worst service I’ve experienced across all branches.
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“Several months ago, I bought a pair of winter Sketchers on sale. Once I started wearing them months later, they felt too big, although they were my size. I had thrown away the receipt. I kept trying to wear them. I found myself walking right out of them. I took them to the Sketchers’ shop on Scottsdale Road and she immediately found the same shoe in a smaller size and exchanged them with no hesitation or receipt. Customer service was exemplary.”
“My Skechers Slip-in shoes wore out in less than 3 months. The heel cloth material doesn’t last and the foam underneath the back of the shoe was exposed on both shoes. Brought this to the attention of Skechers and was told that’s normal and they offered a discount if I bought another pair from them. Why would someone buy another pair of shoes if they wear out in 3 months? Not worth the money.”
“This feedback is too important to ignore—I hope Skechers management takes it seriously and addresses these issues.
To Whom It May Concern,
Today, December 30, 2024, my parents visited the Skechers store at the Staten Island Mall on Richmond Avenue around 2:00 PM, hoping for a simple and pleasant shopping experience. Instead, they encountered two of the rudest employees I’ve ever heard of—a petite young woman and a blonde, feminine-looking young man—whose behavior was shockingly unprofessional. Both were openly mocking customers, especially seniors, with smirks and laughter that made the atmosphere feel more like a high school locker room than a place of business. My mother even witnessed them exchanging glances as if waiting to see which of them would pocket a $20 bill my father accidentally left on the counter, instead of returning it to him with honesty and decency.
After hearing about this appalling experience, I returned to the store with my father later that afternoon. The same petite girl was there, wearing that same smirk, and the blonde young man attempted to dismiss the deal we were there for—buy one pair, get the second 50% off. They only honored the deal after I firmly insisted, proving they had no intention of helping unless pressed. While my father was choosing another pair, I continued to observe these two individuals mocking customers as they came and went, particularly older individuals. Their behavior was cruel, immature, and outright unprofessional. Running a business requires a baseline of respect for your customers, and these two failed miserably in that regard.
On a positive note, a brown-haired gentleman who arrived later and another young lady were far more professional and courteous. It’s a shame their behavior couldn’t overshadow the terrible conduct of the petite girl and the blonde young man. Skechers should be ashamed to employ people who mock seniors, ignore customer needs, and seem more interested in making fun of others than actually working. If this store wants to maintain any semblance of a good reputation, I strongly recommend evaluating the attitudes of its staff and providing serious training on respect, customer service, and professionalism. My experience was a reminder that kindness and respect should always come first in any business. Sadly, this location failed in every possible way.”
