“I went and bought a pair of good-looking Sketchers which were about £70.
There were metallic parts of the shoes that caught my attention. When I had used them for the first time, I found out that the two shoes had brushed against each other and had scratched the metallic rose, gold paint and had left the shoes looking quite
different than when I had got them.”
“I recently purchased a pair of Skechers shoes from your store at Lulu Mall, Lucknow. Unfortunately, my experience with this product has been quite disappointing.
After wearing the shoes, I developed cuts on my foot, making walking uncomfortable and affecting my daily activities. I also noticed that the model I purchased was advertised to have extra cushioning support, but the pair I received lacks this feature.
I have been reaching out since 4th February 2025, but I have not received any solution yet. This delay has added to the inconvenience, and I request an urgent resolution at the earliest.”
“I bought a pair of their slops, found them to be comfortable and well worth wearing HOWEVER the tongue, the maternal part that goes between the big toe broke off without any warning. Almost zero wear and virtually brand new.
Emailed customer care however no solution, very disappointed and will not purchase their shoes any longer.”
“I've been wearing Skechers for 8 or 10 years. Two pairs of them wore out, and I bought more, but one change in style I did not like. I have a very high instep, and the shoes now putting in elastic instead of laces, and have made them tight. I had to cut out the elastic and buy laces to use them.
Please give us a choice!”
“2 of the last 4 pairs I purchased from Skechers have had sole detached. This is done with just normal walking from a 70 plus old man.
Attempted to work with them so far response not acceptable
Steven N Florida”
“I returned a pair of sneakers that cause bleeding blisters on my toes. This was because the vinyl or plastic material used to make the sneakers was so stiff it cut into my toes whenever I took a step. I immediately boxed up the shoes and wrap them exactly as I received them with all internal tissue and foot forms etc. I tracked the return and found out get yours had the sneakers for over a week but didn't contact me about a refund. When I called, I found out Skechers refused to give me a refund, claiming the sneakers were "slightly worn". When I explained the sneakers were defective, they would not change their decision and still refuse to give me my money.”
“I’ve been buying sketcher shoes. For about 8 years or so but now something has changed in the last 3 years. The glue no longer holds up. The upper part where the rubber meets the leather is separating. I don’t mind paying $140. for a pair of shoes but I do expect them to last longer than a year. I’m 70 years old so I don’t go hiking or anything like that. It’s obvious that the quality has gone down.”
“Dont buy sketchers anymoreeee!!!!!! There is no warranty if you have an issue. I bought a pair of shoes and after 3 weeks the leather inside becomes to shred like I was wearing it for 1 year. Very bad quality!!”
“Bought two pairs of shoes that are both stylish and comfortable! The staff at the Toronto Premium Outlet were excellent and knowledgeable. They made the purchasing process very enjoyable!”
“These shoes at first appeared to be
slip-in shoes. They are NOT slip-in. I have to tug on the loop at the top of the heel to get it on.
I did not use these shoes when I first received them. Now, 6 months later, I have discovered that I can not get them on easily.
I am in my 70s and bought these so I could slip them on quickly, and not have to sit down or bend over to get them on. What a disappointment.
When I shopped for them online, I searched for slip-on/slip-in shoes, and they popped up in that category.
It appears that Sketchers Go Walk 7 shoes are slip-ins, but that is not the case.
I have only worn these shoes a couple of times, and won't wear them again. I will be buying a shoe brand that is a guaranteed hands free slip-in shoe.”
“Received sneaker with broken lace.
Asked for new lace to be sent. They don't do that. Wanted me to return sneakers..... Pain in the butt.
I'll buy my sneakers from someone else that has better customer service.”
“Bought 2 pair of Skechers at the store on Eastern & Serene in Las Vegas. The sales girl, Allison was very friendly & a definite keeper. She was very knowledgeable and made our shopping experience very pleasant.”
“Bad customer service!
My daughter's toe was bleeding at work because of The Skechers slip on shoe had a hard spot near the pinky toe and Rubbed it raw enough for her toe to Bleed! Tey didn't want to do anything about it. But send the shoe back and then what!? I don't want another Pair. Just a refund.
They were Rude at Customer service!!”
“We went to the location in Euless, Kiwana helped us.......OH MY GOSH!! If only all ppl who worked with the public were like her!!! She went way above and beyond to help us-she is happy and upbeat and just an absolute pleasure to deal with. Didn't really have any intention of buying all the shoes, but she made it so fun!!! ha Loved her.”
“Our sales lady, Chelly at the Shadow Lake store in Papiilion NE was outstanding. Very helpful and cheerful, made us feel like she was genuinely happy to be be a Sketchers employee and to help us in any way she could. Will definitely shop there again.”
“Have a pair of Snickers( sketchers sport memory foam) for about a month they're fall apart . Unfortunately I'm not able to add a picture to it very disappointed.”
