This applies to the online ordering and returns, not a Skechers retail store. I ordered and received a pair of Skecher AirWalk shoes on a Thursday. The following Sunday the black "Goodyear" sole on the left shoe became unglued? (if it was ever glued onto the body of the shoe). The black flap of rubber was flopping around underfoot as I walked. I returned the shoes as defective and requested a refund. On hearing back from Skechers, I was advised that since the shoes were "lightly worn" (like for an hour), I could not get a refund, but that I could get a Skechers gift card for the full amount. OK. I needed shoes so I re-ordered a different style, some socks and some shoe cleaner, just to use up the value of the gift card I received. The replacement shoes and socks arrived ok and so far everything is ok. Then I get an email that the cleaner is no longer available, so they are refunding the value BACK onto the giftcard....now it's getting aggravating. So I return to the online store and attempt to use the $8.00 that was returned to buy more socks, only to find out the money has not been credited to the original gift card. At this point I have no idea where my remaining balance is. I know it's only $8... .but come on man, none of this would have happened had your shoes been of a quality to actually walk around in. No longer considering Skechers products in the future.