I have purchased two different pairs of work boots both pairs were defective the first pair I was able to return to the store , the second pair was not available in store so I generated a return sent the boots per instructions never got a response that the boots had been received so I called and was told the boots had been received after about two weeks was then told it would be another week for them to confirm that they defective and then they would send me a new pair so I called today 12-12-23 and was told that this still has not been confirmed and that skechers does not do exchanges only refunds and that would take another 5 to 7 days to complete I like your shoes and boots but they are not worth this I cannot get a straight answer or any useful help I hope I get my refund soon so I can go look for some boots that I can actually wear and not have my time and money tied up in a company that really does not seem to care about customer satisfaction only selling the product this has been a completely frustrating experience to bad I really like your shoes