I bought 2 pairs of Sketchers in March 2023 and then started packing to move to another state. Between selling, moving and buying a new home in the new state they were a year old and still never worn. I took them to a store 13 months later with no box, no receipt other than the debit card transaction showing the purchase from Sketchers just to see if they might be able to do anything. I expected nothing but it didnt hurt to ask. Mysize also had changed and I was totally at fault for the whole scenario. The person answering the phone when I was trying to find their place was extremely rude but I did get there. I went in, the Asst Manager was at the counter and I explained the situation. She scanned them and gave me the scanned price and gave me a store credit for about $3.00 less than I had paid. That was fabulous and wasn't expected but she could see the shoes hadn't been worn and I did have verification I had purchased some shoes when I said I had. She then assisted me in finding what I was looking for as there was a buy one get one 50% off sale. I walked out with 2 new pair. They did not have to do anything and I was extremely pleased. That said, I have one pair of Sketchers I have had for years so after reading the reviews I hope these hold up. [My husband had also bought 2 pair at the same time I had and they're still fine.]