On 12/2/24 @7:15 pm I walked into the sketcher shoe store on Howe rd. Cuyahoga Falls Ohio, and was left wondering what happened to customer service?!!! The two ladys and representatives,the only people in the store at the time, gave a hearty hello! I said hi back and made a straight line to the restroom. I was in the family dollar store next door, and their customer bathroom was out of order. Parish the thought of opening the employee restroom up till repaired. So I was told the Sketchers has a restroom. I'm 61 and often when it is time to go, I have very little time to find a restroom!!! The restroom in the Sketchers was locked. I'm very disgusted at this point, and when I asked if there was a key? They stated only if you buy something! I am not afforded the comon curtesy or decency to use a restroom at a great time of need!!!! I thought they were half kidding. I said SEREOUSLY?! They said, Only if you buy something! So this is how SKETCHERS treats people?!!! I'll never go back again. I own two pair of archfits, they are in the trash!!!