This feedback is too important to ignore—I hope Skechers management takes it seriously and addresses these issues. To Whom It May Concern, Today, December 30, 2024, my parents visited the Skechers store at the Staten Island Mall on Richmond Avenue around 2:00 PM, hoping for a simple and pleasant shopping experience. Instead, they encountered two of the rudest employees I’ve ever heard of—a petite young woman and a blonde, feminine-looking young man—whose behavior was shockingly unprofessional. Both were openly mocking customers, especially seniors, with smirks and laughter that made the atmosphere feel more like a high school locker room than a place of business. My mother even witnessed them exchanging glances as if waiting to see which of them would pocket a $20 bill my father accidentally left on the counter, instead of returning it to him with honesty and decency. After hearing about this appalling experience, I returned to the store with my father later that afternoon. The same petite girl was there, wearing that same smirk, and the blonde young man attempted to dismiss the deal we were there for—buy one pair, get the second 50% off. They only honored the deal after I firmly insisted, proving they had no intention of helping unless pressed. While my father was choosing another pair, I continued to observe these two individuals mocking customers as they came and went, particularly older individuals. Their behavior was cruel, immature, and outright unprofessional. Running a business requires a baseline of respect for your customers, and these two failed miserably in that regard. On a positive note, a brown-haired gentleman who arrived later and another young lady were far more professional and courteous. It’s a shame their behavior couldn’t overshadow the terrible conduct of the petite girl and the blonde young man. Skechers should be ashamed to employ people who mock seniors, ignore customer needs, and seem more interested in making fun of others than actually working. If this store wants to maintain any semblance of a good reputation, I strongly recommend evaluating the attitudes of its staff and providing serious training on respect, customer service, and professionalism. My experience was a reminder that kindness and respect should always come first in any business. Sadly, this location failed in every possible way.