Subject: Extremely Disappointing Experience at Store #01391 Dear [Store Manager/Customer Service Team], I am writing to express my extreme disappointment regarding the dreadful service I received at your store. On March 31 at 17:01:19, I visited store #01391 (Register 01, Transaction 062214) to purchase a D'Lites Play On Black. When I requested a fresh piece instead of one from the display, the staff member outright refused. Her attitude was rude and impolite, and she demonstrated a complete lack of customer service skills. Despite my clear explanation that I have an allergy, she still refused to provide me with a fresh piece from the back. This level of service is completely unacceptable. I urge you to address this issue immediately and ensure that your staff is properly trained in both customer service and handling allergy-related requests. No customer should have to face such dismissive and unprofessional treatment. I expect a prompt response and an explanation of how you intend to rectify this matter. Sincerely, Shereen