This was our first order. We needed labels to ship same day so I was told it would be best to do online order using credit card. For the first order, it was hard to tell what to do online regarding the tax exempt certificate - the question was there but it didn't tell you what to do - I had to call. I did get an email saying I could place my order. Placed order online and gave our Fedex account # and paid by CC (this was Friday 4/8) - order was placed before 10:35am . The order did not ship Friday and then it didn't again on Monday (they said carrier didn't pick up). I was disappointed for our first order.