I have rated a 3 for a few reasons. Pros - Working with Teri on a sample request was a great experience! She was very helpful, through the process, and we were able to get them promptly. - online ordering is a great feature when it's working - The labels I ordered were delivered in 5 days (*reason for the 3rd star*) Cons - When ordering the labels we ordered, the website said "3-4 week lead time". I had expressed the need to get the labels as soon as we could. When I asked if this lead time was accurate, if there were any of the labels in stock or anything we could do to expedite the process, I was told "no, 3-4 weeks is accurate". - My frustration comes out when I received an email from UPS, a few hours after I placed my order online (on 3/9), that my order from Smith Corona labels is shipping and expected for delivery on Monday 3/13. Due to the 3-4 week lead time we had to reschedule work with our customer for 5 weeks later because were not expecting the labels for that amount of time. Better visibility of labels in stock for your customers would be very helpful. We could have saved a lot of headaches on our end if we would have known the labels would be able to be shipped immediately. We would have even expedited the shipment to ensure we can meet our customer's schedule.