Absolutely shocked at customer service at this store. On Tuesday the 2nd Nov i placed a click and collect order in Naas, as I had to bring my little one to emergency hospital. I promised him that we will collect the order as a gift after the hospital. Received no email or acknowledgement of order but money taken out of the account. I called to the store, they could not find the order, I asked that Manager to make an exception to give it to me as is paid and I traveled cross county and made a promise to a sick child , he said he cant. Anyways on the website it says after two days of no collection money will go back, is now 3 days and no money and no order,. I mailed them to move it my local store and they said after two days of waiting a reply that they cant. I want my refund , please so I can purchase somewhere else. Very disappointing.