Preordered a PS5, game & controller to collect in-store. The game & controller were ready a week before the console. I was told I had 48 hours to collect the game & controller, otherwise my orders would be cancelled. I contacted customer services who were ridiculously slow to promise that I could collect the game & controller at the same time as the console. I arrive to find out the game & controller pre orders have been cancelled & I have to buy them again. I’m now down £220 for a single game and controller, awaiting refund. Wish I’d have gone to Amazon. On top of this, why, during a national lockdown, would you force me to come & collect something that I cannot use until coming to collect the PS5, anyway?!