Smyth toys LAKESIDE…. RACISM!!! Store tefused to refund my buggy as ‘i opened the box’ that the order arrived in. Bare in mind this was an online order. The store told me their policy is if you order a buggy they are unable to refund the buggy if you open the box that the actual buggy arrive in via post. HOW RIDICULOUS. Aparently they have the buggies in store so you should view it in store before buying. Alot of stay at home during COVID. Anyway long story cut short. Customer service was ridiculous no help. So i thought i would test the situation. I went to another smyths toys store. And guess what no questions. They refunded item straight away. Maybe i am being paro. But the store they literally were no help, no apology they made me feel like i did something so wrong. They was so rude didnt even let me speak. They acted as though i used the buggy and tried to refund it. Please sort your colleagues out. All this stuff with BLM and theres such racism still ongoing in such a multi cultural country. Also get your policy checked out!! Clearly you just make up rules to what suits your store. LAKESIDE SMYTH TOYS AVOID!!!!!!!!!!!!!!!!!!!