After care customer support a complete farce. I went to return my Nintendo Switch in there Chelmsford branch. A lady advised me to go back home and collect all the goods, return to store and they would either exchange/refund the product. When I returned they said the lady shouldn’t have said what she did and that she had got it wrong. It had to be sent direct to a Nintendo for repair as it was over 30 days since purchase. Despite other retailers like Argos/Curry’s etc offering a years guarantee, these clowns offer 30 days !!!. After various promises from head office that they would investigate, they’ve done nothing. So I’m claiming my money back from my credit card provider, using section 75. DO NOT BUY FROM THIS CHAIN, 30 day guarantee for such an expensive item is a complete joke.