Tried to order click and collect, it went through as delivery! Tried to cancel the order straight away, YOU CAN NOT cancel your own order, nor can anyone at the HQ/CS Refused to upgrade to a quicker delivery, I was told it was tuff. We won't be in the area at the estimated time of delivery hence me ordering CC, we are away for week, I was told it was my responsibility to be there when the order is delivered!! What a joke, apparently its with UPS so can't be cancelled, but it's still going to take a week to be delivered??? I asked for a manager to call back, was told no, then finally they said they would request one call me, they could not promise! Just had a call from Ireland which I presume was my FAKE call back from a manager, just a silent call!!!! It's £2.75 a MINUTE to call back hahahaha I will not be using smyths again, even with our 4 kids NEVER AGAIN!!!