headphones for my sone. I went in store-sheffield in retail park, and i asked for wireless headphones forXBOX X. I have paid £79. When i gave my spns present, and we tried to conect them, guess what-the head phones did not work-As they were for plat station! All good up till now! We went back in store, and asked for a refound or to be replaced with o e for XBOX X. The guy who served us was nice, and he has checked them, but he needed a second opinion, so ge asked for the store deputy manager-and i can say she is a star! Her name is Beth, and she came with a properly atitude! After the headphobes were checked by the guy-were all new, and perfect condition, she took them in office, and guess what-she found a scratch! Which couple of minutes before was not there. Also she has said she can not cuange them as they are opened! At that time i guess i lost everything! How to not open them? If i tried to conect them? I have explained that i have asked her team for xbox x headphones, and, o aspect them to work! Now is comming the funny part! We have made a complain and the feedback received after this complain was as disapointed as you can imagine- Having raised this with the store management team, they have advised that at the time of the sale, it has been confirmed that it was discussed which console this headset was for. Following this, the cashier assisted with locating and the sale of the PlayStation headset. When this was then returned, there were signs of use with this item and as a result of this, the store were unable to accept the return. For unwanted returns, the item would need to be unopened, unused and in its original packaging and as it was outside of these conditions, the store would have followed policy here. Customer Services would not be in a position to overturn the decision of the Store Management team in this instance, I'm afraid. Apologies for any disappointment which this may cause After this of course i have contacted the company to go forward with the complain, as i am not ready to give up, just because they want to sell, but not being profesional and respinsible! I find this shop team wery unprofesional and unresponible, playing with people money and destroying childrens happyness! I am sorry if i have done any mistake but please consider that english is not my first language. All i can say is that my son is heart broken now as ge was looking forword to have a set od wireless jeadphonep