Hope this will help anyone considering buying online for home delivery. I have shopped many times with Smyths and generally found them to be OK. However, on this occasion I can only describe their service as atrocious. It took 10 days and attempts through two different couriers for my delivery to arrive. All the blame fell on the couriers with Smyths not appearing to take any ownership at all. Their apologies were weak and obviously scripted. When eventually I asked for intervention from a senior member of staff they too blamed the couriers and I received a £5 gift card which if I am lucky will buy a modest colouring book. This for having been messed around, staying in on four occasions when given a time slot which did not come to anything and wasting the time of a relative on a further day asking them to do the same when I was not available. The message is clear Smyths do not take customer satisfaction seriously. If their couriers are so unreliable get someone else. To sum up if you can get an item elsewhere do it.