My low score is aimed at your online customer services! In September I applied for a toy catalogue in readiness for Christmas. It didn’t arrive despite applying several times thereafter. I emailed and explained I’m disabled and unable to get into a store. They ignored that point completely and issued their generic reply, it must have got lost and go into the store?? Did they even read my email? I have previously ordered from you online but given your reply to my concerns it’s obvious you do not appreciate your customers enough to bother doing my Christmas shopping with you. Disappointing!