I've been a smyths customer for years, without any problems, however this week has been shocking. I'll never shop with them again, not only because of the product but inspire and customer service experience. 1. Order was left outside in the cold/damp in a cardboard box, i was in but it was delivered early, no knock but delivery company said I signed for it, anyone could of walked of with it. 2. An item sold by Livungston store, box was damaged, had been opened and itens out of bags, should never of been packed. 3. Customer Service didn't care, wanted me to keep it and give me a wee partial refund, I declined and she was going to try to do a store transfer as item not available for home delivery. 4 I panicked and paid for another one through click and collect, the person who collected this item from Clydebank store was given the wrong item. 5. Again customer service contacted and no urgency to help or confirm with store that they had the item I needed and it could be swapped. 6 item I purchased was more expensive than the item handed over by staff, they obviously didn't check item description, order number, code or price of product. 7. On writing this my problem still has not been resolved, how long does it take customer service to contact the store and get back to me? 8. Am I going to be disappointed and not get the product? 9. Will I be refunded for the damaged one or be left out of pocket? 10. Deliberately ordered before black Friday to ensure I got the items I needed.