IT IS HIGHLY RIDICULOUS POLICY AND ONE THAT I WILL BE TAKING TO SOCIAL MEDIA BECAUSE TO HAVE A POLICY WHICH STATES NO RETURN IF ITEM IS OPENED IS RIDICULOUS!!!!!! MY SON WANTS TO RETURN AN ITEM HE PURCHASED FOR £109.99 AND THAT HE BOUGHT LAST NIGHT!!! HOW WAS HE SUPPOSED TO CHECK IF THE ITEM WAS COMPATIBLE WITH HIS GAME CONSOLE IF HE DIDN’T OPEN AND TEST IT???????? AND THEN TOLD GO TRY SELL IT SOMEWHERE ELSE????? PLEASE EXPLAIN TO ME????? This is taking ADVANTAGE OF CUSTOMER RIGHTS ABD THIS MEANS THAT SMYTHS TOYS IS ONLY CONCERNED WITH PROFITSSS AND NOT THE CUSTOMER!!! HE WANTS TO MAKE AN EXCHANGE AND PURCHASE THE ITEM WHICH IS MORE EXPENSIVE FOR HIS CONSOLE AND I WOULD LIKE TO KNOW THAT A MANAGER WOULD MAKE THE EXECUTIVE DECISION FACILITATE THIS. AT STAPLES CORNER LOCATION. Because according to my consumer rights the item purchased had to be “Fit for purpose” that is- The goods you buy should be fit for purpose. Fit for purpose also means the item must be fit for the specific purpose you told the seller you needed it for. So, if you buy a printer and you made clear it needs to be compatible with your specific laptop, but you discover they are incompatible, the printer is not fit for purpose – even if that printer will work perfectly with other laptops In this case he bought a steering wheel which was not fit for purpose or the console he has and this is returning it to exchange for the one that is! Based on the lack of advice by the employee who sold him.