Avoid buying from Smyths , I recommend purchasing from Amazon instead where you have a no questions asked return/ refund policy, I bought an arcade claw machine from Smyths in Portsmouth, played it with the grandkids on Xmas day worked for five minutes then stopped working and claw become jammed, it worked again then stopped , this was frustrating as the chain on the claw kept getting jammed and then I gave up, not fit for purpose , issue is intermittent but ruined the experience , unusable. I took it back to the shop and kindly requested a refund after waiting at the till for 15 mins as there was no other counter showing the customer service sign. The store manager then approached and told me to go and queue up at the click and collect counter Which was another queue which looked 15 minutes long. I told him the problem it didn’t work and was intermittent and the claw kept getting jammed, he made wait another 10 mins while he went to get batteries and tested it , In this case the customer isn’t right , I felt like he was mistrusting of my claim, He was completely reluctant to take my word for it. I asked him to keep testing it until he found the problem which he did , he then reluctantly gave in and gave me a refund. Terrible customer service and non-existent after service Don’t take the risk buying from smyths , I advise you to buy from Amazon where the refund policy is exceptional . High Street shop retailers wondering why they go bust and bankrupt when they treat customers like this, Argos is actual good but not smyths is very poor , I will always shop at Amazon where the after sales refund policy is exceptional. What would’ve happened if the problem was intermittent as I explained and it did work in the shop, Smiths would’ve Refused a refund. Never again, will I go near the shop. I spent another £200 at Christmas with them as well. They won’t be getting any more business from