My husband bought me a key ring for Christmas with a picture of my dog who passed away this year. They have cut the top of her head off and it look ridiculous, even though he altered the photo to fit in the box they give you. They claim to handmake the items but there is absolutely no way it is handmade as if someone handmade it they would question the position. No confirmation email sent with the image they would use etc. No refund or offer to rectify even given the circumstances. DO NOT USE THIS COMPANY!
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