I assuming this company has never shipped to the United States before. I made an order, I was told there was an issue with the shipping address and it could not be delivered. I was told there was an issue with the name of the town on the address, of which I know exists. This is where my wife works, and we live in said town. So, I changed the address to my son, in North Carolina (USA), and I am sure I will be told it does not exist either. I ordered the same item from a company that has shipped to my wife's address. This other company has delivered to this address in question by Soulfeel before, and there was no issues. I will just have to make sure I refrain from ordering anything from Soulfeel again. I am hoping the item might show one day. I find it easier to ship an item from the Kingdom of Saudia Arabia then this place.