I ordered a personalized item off this site and also purchased a gift bags for an additional cost. Once both items were received, the gift bag was too shall for the item. I reached out to the merchant to advise my issue and the solution they proceed to me was to keep the item or if I ship it back I would be responsible for the shipping cost. Or if I get my refund I would only receive 4.00 back and I paid 9.99 for this item. Why should I have to keep an item I can’t use and also get cheated out of what I paid for the item. This is not good customer service nor customer satisfaction. After reading the reviews this is a pattern from this company according to the BBB. They are also scammers. Please save your money and take your money elsewhere.